Frequently asked questions

1. Send us your ideaShare your concept, approximate measurements, visual references and intended use (event, stage, activation, etc.).2. Receive your proposalOur team develops a custom design and sends you a visual proposal with specifications for your approval.3. Confirmation and productionOnce the design is approved and the order is confirmed, we begin manufacturing.Production time is 2 to 3 weeks, depending on the size and complexity of the inflatable.4. DeliveryYour inflatable is shipped ready for installation, with usage and assembly recommendations.It's that simple: you imagine it, we make it a reality.

Deflation time can vary between 5 seconds and 20 minutes, depending on the shape and complexity of the inflatable.Inflatable tubular arches can be deflated in approximately 5 seconds, while inflatable tunnels and entrances take around 10 minutes. More complex structures may require up to 20 minutes.

We offer professional repair, cleaning and maintenance services.For more information, please contact us directly.Shipping costs are not included.

We require a 50% advance payment upon confirmation of the project and the remaining 50% before shipment.We can also adapt to specific payment conditions, depending on the characteristics and scope of the project.

We ship to all of Mexico and the rest of the world.

Cleaning should be done with mild products and a damp cloth, avoiding abrasive chemicals.For proper maintenance, we recommend following the instructions provided at the time of delivery or contacting our team for additional advice.

At Airform you will find prices published on our website so you can know the cost of each model in a clear and transparent way.Our prices are based on specific sizes and configurations. However, the final cost may vary if you wish to make additional adjustments or customizations such as:Change of measuresDesign modificationsSpecial colors or logo printingStructural reinforcementsProduction by volumeIf you are looking for a fully customized version or a special development for your event or brand, we can send you a quote tailored to your needs.Our goal is to offer you clarity from the start and guide you in choosing the best option for your project.

At Airform , each inflatable is manufactured to order and according to the specifications approved by the customer.The estimated production and shipping time is 2 to 3 weeks once the order is confirmed (design approval and receipt of payment).This timeframe may vary depending on:The size of the inflatableThe complexity of the designThe order volumeAdditional adjustments requestedWe recommend placing your order in advance, especially if you need it for a specific event or date.For a more accurate estimated time for your project, please contact us through our official channels and we will be happy to assist you.

Airform's base of operations is located in:Brasilia 702-E Jardines de Santa Elena Aguascalientes, MexicoFor visits or meetings, we recommend scheduling an appointment in advance through our official channels.If you have any questions about your order or would like a quote, you can contact us directly and we will be happy to assist you.

At Airform , our inflatables come with a warranty against manufacturing defects.The warranty covers structural failures attributable to the production process, such as errors in sealing or joints that affect the proper functioning of the inflatable.The warranty period may vary depending on the type of inflatable and its intended use (indoor, outdoor, activations, stages, etc.). Specific conditions are detailed at the time of purchase.The warranty does not cover:Damage caused by misuse or incorrect installationNatural wear and tear from usePerforations or damage caused by third partiesModifications made after deliveryTo validate the warranty, the customer must notify any defect within the established period and provide visual evidence of the problem.If you have any questions about the specific coverage of your product, our team can guide you before and after your purchase.

Yes. All inflatables manufactured by Airform include the appropriate blower according to the project dimensions, as well as a carrying bag, anchoring system (ties and stakes), basic repair kit, and user manual.We can also integrate additional accessories according to your needs, such as internal lighting, smoke systems, structural bases, or special solutions for stages and events.Everything you need to ensure your inflatable works properly from day one.

The assembly time depends on the size and complexity of the part.In most cases, installation can be completed in a range of 1 to 30 minutes .Our inflatables are designed for quick and efficient assembly, ideal for events, stages and activations where time is of the essence.

Our custom inflatables are manufactured with high-strength, professional-grade materials.With proper care, regular cleaning and correct use, they can have an approximate lifespan of 5 to 10 years , depending on the frequency of use and installation conditions.

Yes. Our inflatables require a blower connected to a power source and running constantly to maintain their shape and proper inflation.The blower must remain on for the entire duration of the inflatable's use.

We work with a color matching system (Pantone) to achieve the greatest possible accuracy according to your brand or concept.We can manufacture inflatables in a wide range of colors and custom combinations. If you require a specific shade, we can develop it upon request.Please note that the final color may vary slightly from how it appears on screen due to printing materials and processes.If you need a special color that is out of stock, it may involve an adjustment in production times.

Our blowers operate at a moderate noise level.In environments such as events and stages, its operation is not invasive.